Privacy Policy

Last Updated: January 2026

Introduction

Welcome to pb888, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and security of every player who registers, deposits, and plays on our site. This Privacy Policy explains what personal information we collect from you, how we use it, who we may share it with, and the rights you have over your own data.

By accessing or using the pb888 platform — whether through our website, mobile browser, or any associated service — you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully and contact us at any time if you have questions about how your data is handled.

Privacy at a Glance

Information We Collect

pb888 collects personal information through different channels and at various touchpoints of your experience on our platform. Below is a detailed breakdown of the categories of data we collect and why.

Account Registration Data

• Full name and date of birth — to verify your identity and confirm you are 21 years of age or older, as required for legal gambling participation.
• Email address and mobile phone number — used for account authentication, notifications, and customer support communication.
• Username and password — stored in an encrypted format; passwords are never stored in plain text.
• City and region (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) — used for market analysis and regional promotional offers.

Financial Transaction Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳) and timestamps.
• Payment method identifiers (e.g., the last four digits of a bKash or Nagad account number) — we do not store full wallet credentials.
• Bonus and promotion activity records, including wagering requirement progress and free spin usage.

Technical & Usage Data

• IP address, browser type, device model, and operating system — collected automatically when you access our platform.
• Pages visited, session duration, click patterns, and navigation paths — used to understand platform usage and improve the user experience.
• Game history and betting patterns — used for responsible gaming monitoring, fraud detection, and personalized game recommendations.

How We Use Your Information

The personal data pb888 collects is used only for legitimate purposes directly related to the operation of our platform and the delivery of a safe, enjoyable gaming experience. Specifically, we use your data to:

• Create and manage your account, verify your identity, and confirm your eligibility to play (21+ only).
• Process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and bank transfer.
• Provide customer support, respond to queries, and resolve disputes in a timely manner.
• Send you relevant promotional communications, bonus alerts, and platform updates — only if you have opted in to receive them.
• Monitor platform activity to detect and prevent fraud, money laundering, and other prohibited activities.
• Comply with applicable legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

We do not use your personal information for automated decision-making that produces significant legal effects without human oversight. Any account suspension or restriction decisions are reviewed by our compliance team.

Sharing Your Information

pb888 does not sell your personal data. However, to operate a fully functional online gaming platform, we work with a limited set of trusted third-party service providers. In those relationships, only the minimum necessary data is shared, and all third parties are contractually required to maintain confidentiality and data security standards equivalent to our own.

Payment Processors

To facilitate deposits and withdrawals, we share the minimum required transaction data with payment gateway operators. These include local providers such as bKash, Nagad, Rocket, and Upay, as well as international processors handling Visa and Mastercard transactions. These providers operate under their own privacy frameworks and we recommend reviewing their policies for further detail.

Game Technology Providers

pb888 partners with reputable game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino games and live dealer experiences. These providers may receive anonymized or session-level gameplay data as part of normal game operation, but never your full personal profile.

Legal & Regulatory Disclosures

We may be required by law to disclose certain personal information to governmental authorities, law enforcement bodies, or regulatory agencies. In all such cases, pb888 will disclose only the information that is legally required and will endeavor to notify you of such a disclosure where permitted by law.

Cookies & Tracking Technologies

pb888 uses cookies and similar tracking technologies to deliver a smooth, personalized experience on our platform. Cookies are small data files stored on your device when you visit our site. We use three categories of cookies:

• Essential Cookies: Required for basic platform functions such as maintaining your login session, loading game assets, and processing transactions securely. These cannot be disabled without impacting platform functionality.
• Analytical Cookies: Help us understand how players use pb888 — which games are most popular, where users encounter issues, and how site navigation can be improved. This data is aggregated and anonymized.
• Preference Cookies: Remember your display settings, preferred language, and customization choices so you do not need to re-enter them on every visit.

You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may prevent certain platform features from working correctly. Continued use of pb888 after reviewing this policy constitutes acceptance of our cookie practices.

Data Security

Protecting your personal information is a core priority at pb888. We employ a multi-layered security framework to ensure that your data remains safe from unauthorized access, misuse, or loss. Our security measures are reviewed and updated regularly to keep pace with evolving threats.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security against all possible threats. We strongly encourage you to use a strong, unique password for your pb888 account, enable any available two-factor authentication, and contact us immediately if you suspect unauthorized access to your account.

Our Security Measures Include

• 256-bit SSL encryption on all data transmissions between your device and our servers.
• Encrypted storage of passwords and sensitive account credentials using industry-standard hashing algorithms.
• Access controls that restrict internal staff from viewing sensitive player data unless operationally required and logged.
• Regular security audits, vulnerability assessments, and fair play certifications conducted by independent technical reviewers.

Data Retention

pb888 retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected. Account data is retained for the duration of your active account and for a minimum period of five (5) years after account closure, in line with standard financial record-keeping obligations and anti-money laundering compliance requirements.

Certain categories of data — such as transaction logs and KYC verification records — may be retained for longer periods where required by applicable regulations. Once the applicable retention period has expired, data is securely deleted or anonymized in a manner that prevents recovery or re-identification.

Your Privacy Rights

As a registered player on pb888, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team using the email address listed at the bottom of this page.

• Right of Access: You may request a copy of all personal data pb888 holds about you, including what categories of data are stored and for what purpose.
• Right of Correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right of Deletion: You may request the deletion of your personal data, subject to our legal retention obligations. Requests will be processed within 30 days of receipt.
• Right to Withdraw Consent: Where processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Restrict Processing: In certain circumstances, you may ask pb888 to restrict or pause the processing of your personal data while a complaint or query is being resolved.

We aim to respond to all data rights requests within 14 business days. Complex requests may take up to 30 days. We will acknowledge receipt of your request within 3 business days and keep you informed of progress throughout.

Third-Party Payment Services

pb888 integrates with third-party payment services — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card processors — to facilitate player deposits and withdrawals in Bangladeshi Taka (৳). When you initiate a financial transaction on our platform, you are also subject to the privacy policy and terms of service of the respective payment provider.

pb888 does not store your full mobile banking credentials, card numbers, or bank account details on our servers. Payment authentication is handled directly by the payment provider through their own secure interface. We only retain transaction reference numbers, amounts, and timestamps for our internal records and dispute resolution purposes.

Children's Privacy

pb888 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data without parental consent, we will immediately suspend the account, delete the associated data, and take appropriate steps to prevent recurrence.

Changes to This Privacy Policy

pb888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through an in-platform notification.

Your continued use of pb888 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically to stay informed of how your data is protected.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pb888 handles your personal data, our privacy team is available to assist you. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email our support team at [email protected]. Please include your registered username and a brief description of your request so we can direct your query to the appropriate team member without delay.